At Cocoona Clinic, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our clinic, services, and website. By using our services or visiting our website, you consent to the practices described in this policy.
1. Information We Collect
We collect different types of personal information for various purposes to provide and improve our services to you. The information collected includes:
- Personal Information: Name, email address, phone number, postal address, and other contact details provided when you register for an appointment, fill out forms, or communicate with us.
- Medical Information: Health data related to the treatments or consultations you seek from our clinic, such as medical history, test results, and any relevant health conditions.
- Payment Information: Financial details such as credit card or debit card numbers to process payments for services.
- Website Usage Data: Information automatically collected when you visit our website, such as IP addresses, browser types, device information, and browsing activity (cookies, analytics).
2. How We Use Your Information
We use the collected data for the following purposes:
- To Provide Healthcare Services: To deliver the treatments and services you have requested, including consultations, surgeries, and post-operative care.
- To Improve Customer Service: Your feedback helps us improve the quality of our services and customize patient experiences.
- Appointment Scheduling and Communication: We use your contact information to schedule appointments, send reminders, and respond to any inquiries.
- Payment Processing: To handle payments for services rendered, ensuring secure financial transactions.
- Marketing and Promotions: With your consent, we may use your email address to send promotional materials or inform you about new services, offers, or upcoming events. You can opt out at any time.
- Legal Compliance: To comply with legal obligations, such as maintaining medical records or reporting where required by law.
3. Data Protection and Security
Cocoona Clinic takes appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. We employ secure technologies and procedures to safeguard your data, including encryption and secure servers. Only authorized staff members who need the information to perform specific tasks have access to your personal data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering healthcare services, such as laboratories, medical facilities, or IT service providers.
- Legal Requirements: If required by law, regulation, or legal process, we may disclose your personal data to comply with legal obligations.
- Medical Professionals: With your consent, we may share your medical data with other healthcare providers involved in your treatment.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
- Data Deletion: You may request the deletion of your personal data where there is no legitimate reason for us to retain it.
- Data Portability: You have the right to request a copy of your personal data in a commonly used format to transfer it to another service provider.
- Withdraw Consent: You can withdraw consent for data processing, where applicable, at any time. This may affect our ability to provide certain services.
- Marketing Opt-Out: You can opt out of receiving marketing communications at any time by following the instructions in the communications or by contacting us.
6. Cookies and Website Tracking
Our website uses cookies to enhance user experience, track usage data, and improve the website’s performance. Cookies are small data files stored on your device when you visit our website. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Retention of Your Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Medical records are kept according to legal and regulatory requirements for healthcare data.
8. Third-Party Links
Our website may contain links to third-party websites. Cocoona Clinic is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on our website with the updated date at the top of this page. We encourage you to review this page regularly to stay informed of any updates.